IMPORTANT!
Please select iCarol as the Department
in the selector below!!

Name*
Email*
Phone (extension # or cell #)*
Priority	Low Normal High EMERGENCY
Location*	Asheville Brunswick Camp Royall Charlotte Creative Living Fayetteville Fayetteville ALSD Greensboro Greensboro - Hickory Greensboro-Lenoir Greenville Greenville Transition Ignite Davidson Ignite Greensboro Ignite Raleigh IT Office Newport Onslow Raleigh State Office Triangle Services Wilmington Winterville Group Home (Bason Court) Group Home (Chestnut Hills) Group Home (Fairview) Group Home (Marlowe Place) Group Home (Pelican's Reach) Group Home (Sandlewood)
Issue	NEW CELL PHONE SETUP Microsoft Authenticator App (MFA) iCarol (select iCarol as Department below) Efax Email (Outlook) Email (web access) Computer hardware problem (desktop) Computer hardware problem (laptop) Laptop Charger Computer software problem Tablet (Android) Tablet (iPad) Copier or printer HighFive Nextiva (general) Nextiva MOBILE app Nextiva COMPUTER app Nextiva desk phone Nextiva voicemail Phone (cell) HighFive Videoconference Internet connection On Target Microsoft Office (Word, Excel, etc) Encrypted Drive Password Issue OneDrive Zix Encrypted Email ZixOne Mobile Mail Moving Files to OneDrive Access to Sharepoint sites Security Cameras TV/ChromeCast IT Project IT Setup Computer Fleet Upgrade Phone System Upgrade PDF Other
Asset Tag	1002 - H26P5V1 1003 1008 - H25V5V1 1009 - H22V5V1 1010 - H25P5V1 1011 - H24P5V1 1012 - H23N5V1 1013 - H25M5V1 1015 - H25D5V1 1016 - H22P5V1 1017 - H24Z5V1 1020 - H24B5V1 1021-H25D5V1 1022 1023 - H26W5V1 1024 - H23D5V1 1026 - H22M5V1 1027 - H22X5V1 1028 - H26L5V1 1029 1030 - H26X5V1 1032 1033 1048 - F69VDT1 1079 - H24T5V1 1080 - F89Q5V1 1088 1094 1095 1101 - H25H5V1 1102 1105 - H23S5V1 1107 - H26K5V1 1116 1122 - H23C5V1 1141 - H22R5V1 1142 - H26J5V1 1146 - FJT1SX1 1160 - BLT1SX1 1170 - Z1 1175 - Z1 1176 - Z1 1177 - Z1 1178 - Z1 1179 - Z1 1186 - 77FFZK1 1188 - C3QR4L1 1191 - Z1 1199 - 97T26J1 2000 - 76PVNH1 2002 - D8MV0M1 2009 2011 - 9196211531 2012 - 9196215236 2013 - 9196215035 2014 2015 2016 - 9196214256 2017 - 9196215923 2018 - 9196217822 2019 - 9196212983 2020 - 9196214386 2021 - 9196216218 2022 - 9199714253 2023 - 9194187376 2024 - 9196212357 2025 - 9199719638 2026-9199711783 2027 - 9192685313 2028 - 9196218939 2029 2035 2036 2040 - D3TCZ32 2043 - 9196213562 2044 - 9196213244 2045 - 9196219512 2046 - 9199716256 2047 - 9199719909 2048 - 9196210738 2049 - 9196210356 2051 - MacBook Air 2052 - iPad Mini 16GB 2053 - iPad Mini 16GB 2054 - iPad Mini 16GB 2054 - iPad Mini 4 2055 - iPad Mini 16GB 2056 - iPad Air 16GB 2057 - iPad 3 Mini 16GB 2058 - H23L5V1 2060 - iPad Mini 16GB 2061 - iPad Air 32GB 2062 - iPad Mini 64GB 2063 - iPad Mini 64GB 2064 - iPad Mini 16GB 2065 - iPad Mini 64GB 2070 2073 - 79PFZ32 2076 - 9XVFZ32 2078 - iPad Cart 2079 - iPad Cart 2080 - iPad Cart 2085 2090 - B34LMJ1 2091 - J8TRYK1 2092 - CX0D3M1 2096 - GTZLOR1 2097 - GT0G0R1 2098 - GT6H0R1 2099 - GV2N0R1 3000 - SRP iPad 3001 - SRP iPad 3002 - SRP iPad 3003 - SRP iPad 3004 - SRP iPad 3005 - SRP iPad 3006 - SRP iPad 3008 - SRP iPad 3009 - SRP iPad 3010 - SRP iPad 3011 - SRP iPad 3012 - SRP iPad 3013 - SRP iPad 3014 - SRP iPad 3015 - SRP iPad 3016 - SRP iPad 3017 - SRP iPad 3018 - SRP iPad 3019 - SRP iPad 3020 - SRP iPad 3021 - SRP iPad 3022 - SRP iPad 3023 - SRP iPad 3024 - SRP iPad 3025 - SRP iPad 3026 - SRP iPad 3027 - SRP iPad 3028 - SRP iPad 3029 - SRP iPad 3030 - SRP iPad 3031 - SRP iPad 3032 - SRP iPad 3033 - SRP iPad 3034 - SRP iPad 3035 - SRP iPad 3036 - SRP iPad 3037 - SRP iPad 3038 - SRP iPad 3039 - SRP iPad 3040 - SRP iPad 3041 - SRP iPad 3042 - SRP iPad 3043 - SRP iPad 3044 - SRP iPad 3045 - SRP iPad 3046 - SRP iPad 3047 - SRP iPad 3048 - SRP iPad 3049 - SRP iPad 3050 - SRP iPad 3051 - SRP iPad 3052 - SRP iPad 3053 - SRP iPad 3054 - SRP iPad 3055 - SRP iPad 3056 - SRP iPad 3057 - SRP iPad 3058 - SRP iPad 3059 - SRP iPad 3061 - 8TCNG22 3063 3065 - GV2K0R1 3066 - 9196210032 3067-9196211656 3068 - 9196213096 3069 - 9196214012 3070 - 9196213256 3071-9196214426 3072 - 9196214829 3073 - 9196223586 3074 - 9196215378 3075 - 9196216308 3076 - 9196215468 3077 - 9196216066 3078 - CGQLNR1 3086 - 9196220375 3087 - 91496218104 3088 - 9196221787 3089 - 9196221813 3090 - 9196217635 3091 -9196220234 3092 - 9842899092 3093 - 9842892748 3094 - 9842892623 3095 - 9842892742 3096 - 9842899997 3097 - 9842899926 3098 - 9842893124 3099 - 9194188840 4005 - 9842899841 4006 - 9842893192 4007 - 9842899823 4008 - 9842899858 4009 - 9842892744 4010 - 9842892649 4011 - 9842397886 4012 - 9842899784 4015 - 9842893034 4016 - 9842899916 4017 - 9842899767 4018 - 9842899735 4019 - 9842899663 4020 - 9842899609 4029 - Ignite iPad 4033 - 9842892653 4034 - 9842892533 4039 - HT5863A 4040 - GT6K0R1 4041 - 6H9ZQN1 4042 - GV3G0R1 4043 - GT9C0R1 4044 - GTCH0R1 4045 - GT8H0R1 4046 - GT1L0R1 4047 - GTZN0R1 4048 - GV3L0R1 4049 - GTLG0R1 4050 - GTLH0R1 4051 - GV1N0R1 4058 - GT590R1 4059 - 4VQ7LJ2 4060 - JTQ7LJ2 4061 - HTQ7LJ2 4063 - 1VQ7LJ2 4064 - 2VQ7LJ2 4065 - 9842899428 4066 4067 - 9842899247 4068 - 9842899095 4069 - 9842899611 4070 - 9842892882 4071 - 9842975167 4072 - 9842975159 4073 - 9842975086 4074 - 9842975164 4075 - 9842975169 4078 - FTQ7LJ2 4079 - 8TQ7LJ2 4080 - 7TQ7LJ2 4081 - 6TQ7LJ2 4082 - BTQ7LJ2 4083 - GTQ7LJ2 4084 - CTQ7LJ2 4085 - 3VQ7LJ2 4086 - DTQ7LJ2 4087 - DS1C6H2 4092 - iPad Air 4093 4094 - 18QDFS1 4096 - 7HN4DS1 4101 - F5J0D51 4102 - 49FWCS1 4103 - 28M4DS1 4108 - 5Y6C6H2 4110 - 9842975163 4111 - 9842975178 4115 - 5N7C6H2 4118 -9842975175 4119 - 9P6C6H2 4120 - 9842975179 4121 - 9842975170 4122 -9842975171 4123 -98428997355177 4124 - 9842975172 4125 - 9842975176 4126 - 9842975102 4127 - 9842975166 4128 - 9842975097 4129-9842975168 4130 - iPad Mini 16GB 4131 - iPad Mini 64GB 4132 - iPad Mini 64GB 4133 - iPad Mini 64GB 4134 - iPad Mini 64GB 4135 - FY6C6H2 4136 - 9842397881 4137 - 9842975165 4138 - 9842397880 4139 - 9842397810 4140 - 9872692860 4141 - 9842692930 4142 - 9196214222 4144 - 9842975174 4147 - 3JPB6H2 4156 - 984297882 4157-9842397884 4158-9842397883 4159 - 9842692757 4160 - 984 269-2738 4161 - 9842397885 4162 - 9842397891 4163 - 9842397812 4164 4165 - 9842397887 4166 - 984-297-5159 4167 - iPad Mini 4 128GB 4168 4169- - iPad 9.7 4170 - iPad 9.7 4171 - 9842397792 4172 - 9842397791 4173 - 9842397790 4174 - 9842397794 4175 - 984-289-9322 4176 - 9842397889 4177 - 9842397890 4178 - 9842397879 4182 - GV0G0R1 4191 - D3G87V1 4192 - GW21NS1 4193 - 2VP48V1 4194 - GWC7NS1 4195 - iPad 3 16GB 4196 - iPad 3 16GB 4197 - iPad 3 16GB 5000 5001 5002 5003 - iPad 919-218-9806 5004 5005 - iPad 2 16GB 5006 5007 5008 5009 5010 5011 5012 5016 - 31BS3R1 5017 - iPad 2 16GB 5018 - iPad Mini 2 16GB 5019 - 9842397884 5020 - 9842899095 5021 - 9196214012 5022 - 9196211656 5023 - 9196212983 5024 5025 5026 - iPad 2 64GB 5027 5028 5029 5030 5031 5032 5033 5034 5035 5036 5037 5038 5039 5040 5041 5042 5043 5044 5045 5046 5047 5048 5049 5050 5051 5052 5053 5054 5055 5056 5057 5058 5059 5060 5061 5062 5063 5064 5065 5066 5067 5068 5069 5070 5071 5072 5073 5074 5075 5076 5077 5078 5079 5080 5081 5082 5083 5084 5085 5086 5087 5088 5089 5090 5091 5092 5093 5094 5095 5096 5097 5098 5099 5100 5101 5102 5103 5104 5105 5106 5107 5108 5109 5110 5111 5112 5113 5114 5115 5116 5117 5118 5119 5120 5121 5122 5123 5124 5125 5126 5127 5128 5129 5130 5131 5132 5133 5134 5135 5136 5137 5138 5139 5140 5141 5142 5143 5144 5145 5146 5147 5148 5149 5150 5151 5152 5153 5154 5155 5156 5157 5158 5159 5160 5161 5162 5163 5164 5165 5166 5167 5168 5169 5170 5171 5172 5173 5174 5175 5176 5177 5178 5179 5180 5181 5182 5183 5184 5185 5186 5187 5188 5189 5190 5191 5192 - iPad Mini 4 128GB 5193 5194 5195 5196 5197 5198 5199 5200 5201 5203 5204 5205 5206 5207 5208 5209 5210 - Z1 5211 5212 - iPad Mini 4 5213 - iPad Air 16GB 5214 5215 5216 5217 - iPad Mini 4 5218- iPad Air 5219 5220 5221 5222 5223 5224 5225 5226 -iPad Air 2 5227 5228 5229 - iPad Mini 4 5230 5231 5232 5233 5236 - 9196214386 5237 5238 - 9842397810 5239 - 9842975178 5240 - 9196217822 5241 - 9842397885 5242 - 9842899428 5243 - 9842899663 5244 - 9842975086 5245 - 9842899322 5246 - 9842975179 5247 - 9196214829 5248 - 9196213256 5249 - 9199719638 5250 - 9842975172 5251 - 9842397891 5252 - 9842892649 5253 - 9194064569 5254 - 9842397880 5255 - 9842975169 5256 - 9842899997 5257 - 9842397886 5258 - 9196215236 5259 - 9194187376 5264 5267 -iPad Air 2 5268 5269 -iPad Air 2 5270 5273 - 9196214256 5274 - 9196215035 5275 - 9842692738 5276 - 9842975159 5277 - 9842975170 5278 - 9842899858 5279 - 9842899767 5280 - 9842975171 5281 - 9194188840 5282 - 9842397812 5283 - 9842899841 5284 - 9842397882 5285 - 9842975176 5286 5288 5289 - 9842975164 5290 - 9842975175 5291 - 9842975174 5292 - 9842397890 5293 - 9842975165 5294 - 9196213244 5295 - 9196214222 5296 - 9842975167 5297 - 9842397883 5298 - 9842892533 5299 5300 5301 5302 5303 5304 5305 5306 5307 5308 5309 5310 5311 5312 5313 - 9199716256 5314 - 9842893124 5315 - 9196216308 5316 - 9842892882 5317 - 9196213096 5318 5319 5320 5321 5322 5323 5324 5325 5326 5327 5328 5329 5330 5331 5332 5333 5334 5336 5338 - 9842975163 5339 5340 5341 5342 5343 5344 5345 5346 5347 5348 5349 5350 5351 5352 5353 5354 5364 5365 5366 5367 5368 5369 5370 5371 5372 5373 5374 5375 5376 5377 - iPad Air 16 GB 5378 5379 5380 5381 5382 5383 5384 5385 5386 5387 5388 5389 5390 5391 5392 5393 5394 GCC1WE0421720CCE GCC1WE0421720CUJ GCC1WE0422331DC1 GCC1WE0422350580 GCC1WE042235058E GCC1WE0422350CUE GCC1WE0422350D8W GCC1WE0422350DPH GCC1WE04224604N0 GCC1WE04224604SB GN41WE04347502NU GN41WE04404700V9 GN41WE04405200XN GN41WE04405300XR GN41WE0440530178 GN41WE0440540144 GN41WE044057002T GN41WE0440570033 GN41WE0440570042 GN41WE044057004F GN41WE044057007A GN41WE044057007E GN41WE044057009D GN41WE044057009F GN41WE04405700AE GN41WE04405700GF GN41WE04405700J5 GN41WE04405700J6 GN41WE04405700LR GN41WE04405700M3 GX1XXM1 X-1148 - 5LT1SX1 X-4109 X1014 - H22L5V1 X1019 – H23P5V1 X1074 - BRJ8RQ1 X1106 - BRPSXF1 X1143 - 1LK90Q1 X1157 - CBL3YF1 X1184 - JZ022M1 X1192 - JPF1WK1 X1194 - 7Q7RHL1 X1195 - 51JQNH1 X1197 - 55TRNH1 X2003 - FBXRF32 X2005 - J72MTL1 X2008 X2010 X2042 - GBTCZ32 X2089 - 2RCNG22 X4013 - H8QLNR1 X4062 - 7VFWBK1 X4095 - 6SGZ5R1 X4097 - 7DL76R1 X4098 - BJ4N4R1 X4148 - DJR2CT1 X4152 - 9T515S1 X4199 - CMPX5R1 X5013 - 83RV2R1 X5014 - DX0P1Q1 X5015 - BGBT4R1 iPad Charlotte C2F02X5Q14 iPad Charlotte JNQJ906M3 iPad Charlotte LYY6QVWLMX -- none --
Department*	-- please select -- iCarol IT - Cell Phones IT - Computers IT - Computers (Trillium) IT - Fire Tablets (SRP) IT - iPads (Camp) IT - iPads (Clinical) IT - iPads (Dev) IT - iPads (Ignite) IT - iPads (Trillium) IT - Other IT - Phones IT - Projects IT - Requests for Bookstore IT - Tablets (Android)
What browser are you using to access iCarol?	Chrome Firefox Internet Explorer Safari Other Not sure
What computer are you using to access iCarol?	Using ASNC computer (Select Asset Tag number above) Using non-ASNC/other computer (Detail below)
What main area are you having problems with?	iCarol login or password not working iCarol system or form not working like normal Cannot find a resource/Problem with referral(s) Need help understanding iCarol/Forgot how to... Not sure how to document this encounter/call Other
Please use the area below to document in detail the iCarol issue you are experiencing.
Access code	Copy the code here:
Please detail below what is going on and how we can help:
Attachments File 1 File 2 File 3